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InkDeks Trust Center

Refund Policy

Refund terms for InkDeks custom digital services based on project stage, delivery progress, and customer communication history.

Stage-based reviewRefund eligibility depends on service type, project status, and delivery progress.
Custom digital workPayments may become non-refundable once project work has started.
Revision firstIssues with delivered work should be reviewed through the normal revision process first.
Last Updated: 30 June 2026

InkDeks provides custom digital services. Because our work is created specifically for each customer, refund eligibility depends on the project stage and circumstances.

General Policy

All payments are reviewed based on the service type, project status, delivery progress, and customer communication history.

Because digital work requires time, labor, and production resources, payments may become non-refundable once work has started.

Eligible Refund Situations

A refund may be considered if:

  • Payment was made by mistake and no work has started.
  • InkDeks is unable to accept or complete the project.
  • The same payment was accidentally charged more than once.
  • The order was cancelled before review, production, or project setup began.

Non-Refundable Situations

Refunds are generally not available when:

  • Work has already started.
  • A draft, proof, preview, or file has already been delivered.
  • The customer changes their mind after production begins.
  • The customer provides incorrect, incomplete, or low-quality files.
  • The customer requests work outside the original scope.
  • The customer does not respond after the project has started.
  • The final file has already been delivered.
  • The issue is caused by third-party printing, production, hosting, software, or platform decisions outside InkDeks control.

Digital Service Delivery

InkDeks services are delivered digitally. Once digital files, proofs, artwork, source files, or website work have been provided, the service is considered partially or fully delivered.

Revision Before Refund

If there is an issue with the delivered work, customers should request a revision first. InkDeks will review the concern and make reasonable corrections based on the original project scope.

Refunds are not used as a substitute for normal revision requests.

Deposits and Milestone Payments

Deposits are used to reserve production time and start project work. Once the project has started, deposits are generally non-refundable.

For milestone projects, completed milestones are non-refundable. Future unpaid or unstarted milestones may be cancelled by written agreement.

Refund Processing

Approved refunds will be processed through the original payment method when possible. Processing time may depend on the payment provider, bank, or card issuer.

Contact

To request refund review, please contact:

Email: support@inkdeks.com
Website: www.inkdeks.com

Please include your order number, payment details, project name, and reason for the request.